HOW TO REPLY TO A NEGATIVE REVIEW?✅
Replying to a negative review is important as it improves your customer's overall experience because they feel there is someone to hear them out๐. Also it works for your business reputation as well. Silence can speak volumes in negative direction if the review is not replied. ๐คฆ๐ผ♀️
This is the format you can use when replying a Negative Review:-
1. Address them with their first name
Start your review by acknowledging them with their first name.
For Example:- (Hello, Shruti)๐๐ป♀️
2. Apologize๐
Your customer is dissatisfied with your product or service and has given a negative review. It is important to apologize them online itself.
For Example:- (Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.)
3. Take it offline๐๐ป
Do not get into a quarrel over the review online. Shift it offline and try solving the issue of the client. Even if the client was rude๐คฌ try taking the conversation offline.
For Example:- (Please give us a call at +91 0000000000 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you.)๐♀️
๐Avoid getting defensive online or writing long reply. Try taking the situation offline.
Thank you for reading.
By Shruti bubna fb post
Replying to a negative review is important as it improves your customer's overall experience because they feel there is someone to hear them out๐. Also it works for your business reputation as well. Silence can speak volumes in negative direction if the review is not replied. ๐คฆ๐ผ♀️
This is the format you can use when replying a Negative Review:-
1. Address them with their first name
Start your review by acknowledging them with their first name.
For Example:- (Hello, Shruti)๐๐ป♀️
2. Apologize๐
Your customer is dissatisfied with your product or service and has given a negative review. It is important to apologize them online itself.
For Example:- (Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.)
3. Take it offline๐๐ป
Do not get into a quarrel over the review online. Shift it offline and try solving the issue of the client. Even if the client was rude๐คฌ try taking the conversation offline.
For Example:- (Please give us a call at +91 0000000000 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you.)๐♀️
๐Avoid getting defensive online or writing long reply. Try taking the situation offline.
Thank you for reading.
By Shruti bubna fb post
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