HOW TO REPLY TO A NEGATIVE REVIEW?✅
Replying to a negative review is important as it improves your customer's overall experience because they feel there is someone to hear them out😇. Also it works for your business reputation as well. Silence can speak volumes in negative direction if the review is not replied. 🤦🏼♀️
This is the format you can use when replying a Negative Review:-
1. Address them with their first name
Start your review by acknowledging them with their first name.
For Example:- (Hello, Shruti)🙍🏻♀️
2. Apologize😔
Your customer is dissatisfied with your product or service and has given a negative review. It is important to apologize them online itself.
For Example:- (Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.)
3. Take it offline👇🏻
Do not get into a quarrel over the review online. Shift it offline and try solving the issue of the client. Even if the client was rude🤬 try taking the conversation offline.
For Example:- (Please give us a call at +91 0000000000 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you.)🙇♀️
🌟Avoid getting defensive online or writing long reply. Try taking the situation offline.
Thank you for reading.
By Shruti bubna fb post
Replying to a negative review is important as it improves your customer's overall experience because they feel there is someone to hear them out😇. Also it works for your business reputation as well. Silence can speak volumes in negative direction if the review is not replied. 🤦🏼♀️
This is the format you can use when replying a Negative Review:-
1. Address them with their first name
Start your review by acknowledging them with their first name.
For Example:- (Hello, Shruti)🙍🏻♀️
2. Apologize😔
Your customer is dissatisfied with your product or service and has given a negative review. It is important to apologize them online itself.
For Example:- (Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.)
3. Take it offline👇🏻
Do not get into a quarrel over the review online. Shift it offline and try solving the issue of the client. Even if the client was rude🤬 try taking the conversation offline.
For Example:- (Please give us a call at +91 0000000000 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you.)🙇♀️
🌟Avoid getting defensive online or writing long reply. Try taking the situation offline.
Thank you for reading.
By Shruti bubna fb post
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