HOW TO REPLY TO A POSITIVE REVIEW?✅
If you run a business online, you must be aware on the importance of reviews. Testimonials ads are also being done nowadays.But there is much more to it. People only reply to negative reviews and land into a quarrel online. 🤬Some completely ignore positive reviews just by "liking it"🤦🏼♀️
Your Google reviews or Facebook Reviews speaks on your behalf to your prospects. Replying to both Positive and Negative Reviews is Important. 🤟🏻
This is the format one may use to reply to a positive review👇🏻
1. Address them with their First Name:-
Start your review by acknowledging them by name.
For (Example:- Hello, Shruti! )🙍🏻♀️
2. Express Gratitude. 🙇♀️
Expressing to a positive review demonstrates that you take your customer reviews seriously. Also one should you cannot expect appreciation if you don't show any yourself.
(Example:- Thank you for your lovely note. I so appreciate you taking time to share your experience at {Brand name} here in city.)
3. Give immediate value or offer💰
This will encourage people to write positive reviews for sure.
(Example:- If you own a cafe or restaurant give 5% off on their next order🤩, If you are a service provider you can give a free consultation or demo)
🌟If the review was long enough you can even highlight their details shared and thank them for it.
🌟End with a thoughtful sign-off like “looking forward to your next visit”
Thank you for reading.
Shruti bubna Digital marketing expert
If you run a business online, you must be aware on the importance of reviews. Testimonials ads are also being done nowadays.But there is much more to it. People only reply to negative reviews and land into a quarrel online. 🤬Some completely ignore positive reviews just by "liking it"🤦🏼♀️
Your Google reviews or Facebook Reviews speaks on your behalf to your prospects. Replying to both Positive and Negative Reviews is Important. 🤟🏻
This is the format one may use to reply to a positive review👇🏻
1. Address them with their First Name:-
Start your review by acknowledging them by name.
For (Example:- Hello, Shruti! )🙍🏻♀️
2. Express Gratitude. 🙇♀️
Expressing to a positive review demonstrates that you take your customer reviews seriously. Also one should you cannot expect appreciation if you don't show any yourself.
(Example:- Thank you for your lovely note. I so appreciate you taking time to share your experience at {Brand name} here in city.)
3. Give immediate value or offer💰
This will encourage people to write positive reviews for sure.
(Example:- If you own a cafe or restaurant give 5% off on their next order🤩, If you are a service provider you can give a free consultation or demo)
🌟If the review was long enough you can even highlight their details shared and thank them for it.
🌟End with a thoughtful sign-off like “looking forward to your next visit”
Thank you for reading.
Shruti bubna Digital marketing expert
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